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Customer Portal Instructions

How do I login?Top

Step 1: Go to achievetesteprep.com.

Step 2: Click on the "STUDENT LOGIN" in the upper right hand corner of the website.

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Step 3: Type your "Username", which is your email address. Then, type your "Password" into the appropriate text boxes and click "Login".

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How do I recover my username or password?Top

Step 1: Click on "Request your credentials" link.

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Step 2: Enter your email address that was used when you signed up with Achieve in the text box. Then, click "Send Request".

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Step 3: If successful, you will see a success message. Go to your email and look for a message From “Achieve”, with a subject line of “Requested Credentials”.

Note: If unsuccessful, you will need to contact academic affairs at (888) 600-3640, or submit a support ticket here: Customer Support.


Step 4:
Click "Back to login?" link to return to the login page.

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How do I edit my contact information?Top

Step 1: At the top of your Customer Portal, you will notice it displays your contact information that Achieve has for you on file. If your number, or address was to change. You would want to edit your contact information. To edit, click the "Edit" button.

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Step 2: You will see that the all the fields available to edit have been underlined for your convenience. Make your changes and click "Save".

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Step 3: If successful you will see a success notification.

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Note: If unsuccessful, you will need to contact academic affairs at (888) 600-3640, or submit a support ticket here: Customer Support.

How do I change my password?Top

Step 1: At the top of your Customer Portal, next to your email address you will see a button that says, "Change Password". Click this button.

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Step 2: A pop up will appear. Fill in the text boxes with the requested information:

Note: The password must be at least 8 characters long and contain (A-Z,a-z,0-9)

  • Current Password
  • New Password
  • Confirm New Password

Once the information has been filled in correctly. You will be able to click on the "Change Password" button.

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Step 3: If successful, you will see a success notification.

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Note: If unsuccessful, you will need to contact academic affairs at (888) 600-3640, or submit a support ticket here: Customer Support.

How do I register for a course?Top

By default Achieve 101 and New Customer Orientation is registered for you. They are also conveniently added to the top of your "My Courses" and "Registered Courses" section.

Note: Achieve 101 and New Customer Orientation should be completed ASAP and must be taken within 30 days of enrollment or before starting your second course with Achieve.

Step 1: Go to your "My Courses" section, find the course you are wanting to register for. Then click "Register".

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Step 2: A pop will appear of all available classes for that specific course. Find the class that fits best with your schedule and click "Register".

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Step 3: An additional pop up will appear asking you to confirm the contact information that we have on file for you is correct. If Yes, then click "Confirm" to continue with registering. If  No, then click "Update" and the portal will redirect you to your contact information so you can edit the needed changes.

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Step 4: If Successful, you will see a success notification and now the course you registered for will appear in your “Registered Courses” section. 

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Note: If unsuccessful you will receive an error notification explaining as to the reason you could not register for the course. Additionally you could contact academic affairs at (888) 600-3640, or submit a support ticket here: Customer Support.

How do I unregister from a course?Top

Step 1: Go to your "Registered Courses" section and under the column "Unregister", find the course’s class you want to unregister from and click the "Unregister" button.

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Step 2: A pop up will appear. Make sure you look at the course in Bold, and check to see if that is in fact the course you want to unregister for. If you are sure you have the correct course, click "Agree".

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Note: Unregistering from a class less than 48 hours of its start date and time may result in a fee of $150.

Step 3: If successful, you will receive a success notification. Additionally you will notice that in your “Registered Courses” section, the class you unregistered for is no longer within this section.

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Note: If unsuccessful, you will need to contact academic affairs at (888) 600-3640, or submit a support ticket here: Customer Support.

How do I access my class?Top

Step 1: Go to your "Registered Courses" section and under the column "Class Access", click on the button of the course’s class you are trying to access. All our live classes or VIA "Adobe Connect" and any of our self paced classes are VIA "Moodle". In this example I am wanting to go to my "Statistics" class, and I will click "Adobe Connect".

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Step 2: Once you click on the "Adobe Connect" button you are sent to the Access Room for Adobe connect. Type in your name and click "Enter Room", and you will join your classmates and instructor.

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How do I notify Achieve that I have registered for an exam?Top

Step 1: If your course has an exam, then within your "Registered Courses" section -- you will see an "Attach Proof" button under the "Exam Registration". Click "Attach Proof".

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Step 2: Once you click on “Attach Proof” you will see a pop up. First thing you want to double check is the that you are attaching the exam registration to the correct course. To do this, look at the title of the pop up. In Bold you will see the course that you are attaching the proof of exam registration.

Step 3: In order to successfully attach proof of exam registration. You should submit the following information:

  • Cut and paste registration email
  • Exam Date
  • Optional: Attach a file of the exam registration (could be requested by achieve for additional information)

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Step 4: Once you have all the information filled in, click "Attach Proof".

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Step 5: If Successful, you will see a success notification. Additionally, under your "Registered Courses" section. The "Exam Registration" button has changed from "Attach Proof" to "Update Proof".

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How do I update proof of exam registration?Top

Step 1: Go to the "Registered Courses" section find the "Exam Registration" column, and the course you need to update your proof of exam registration for. You should see an "Update Proof" button, if you have submitted proof of exam registration before. Click the "Update Proof" button.

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Step 2: A pop up will show any information you have provided to Achieve for proof of exam registration. The date field is not editable. You can however change text box, attach a new file or delete an existing file you added and want to replace with a new file. Once you are done with any additional edits, click "Update Proof".

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Step 3: If successful you will see a success notification. In this example, I updated my text box and added an additional attachment. Click on the "X" to close out of the popup. Or click on any part of the overlay behind the pop up.

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Note: If unsuccessful, you will need to contact academic affairs at (888) 600-3640, or submit a support ticket here: Customer Support.

How do I notify Achieve of my exam results?Top

Step 1: Go to the "Registered Courses" section find the "Exam Results" column, and the course you need to attach your proof of exam results for. Click the "Attach Proof" button.

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Step 2: A pop up will appear. You first want to double check that you are attaching the right exam results to a course by looking at the title. The course will always be in Bold. There are three fields to fill out.

  • Exam Result Notes
  • Exam Result (Pass or Fail)
  • Optional: Attachment of the exam results

Once you have filled out the information. Click "Attach Proof".

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Step 3: If successful, you will see a success notification. If you now look under your "Registered Courses" section. Find the "Exam Results" column and look for the course you just Attached your exam results to Passed. You will notice that the "Attach Proof" button is gone and the result of your Exam is now displayed.

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How do I submit an exam fee request?Top

Step 1: Go to the "Registered Courses" section find the "Exam Fee Request" column, and the course you need to request an exam fee for. Click the "Exam Fee" button.

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Step 2: A pop-up will appear. You first want to double check that you have selected the right course, by looking at the title. The course will always be in Bold. Read the description: If you choose to request an exam fee -- Once we have processed and sent your exam fee you will see 'Exam Fee Sent' in the Exam Fee Request column. Then click the "Agree" button.

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Step 3: If successful, you will see a success notification, if you look in your "Registered Courses" section. Then find the "Exam Fee Request" column, you will now see that the "Exam Fee" button is gone and has been updated to "Requested". Once the exam fee is sent, it will update to "Exam Fee Sent", along with the date it was sent out.

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How do I submit a class survey?Top

Step 1: Go to the "Registered Courses" section find the "Class Survey" column, and the course you need to submit a class survey to. During the duration of your class, you will have a, "Mid Survey" and a "Final Survey". In this example, you would click the "Final Survey" button.

1-14Step 2: A popup will appear. Answer the questions on the survey, and once you have all the questions answered. The last step is to click the “Submit Survey” button.

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Step 3: If successful, you will see a success notification. Go to your "Registered Courses" section and find the "Class Survey" column. You will now see that the "Final Survey" button has been removed and updated to "Final Survey Taken".

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